Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed on weekends or holidays.
Domestic Shipping (United States)
- Standard Shipping: 3–5 business days — $3.99 (Free on orders $35+)
- Express Shipping: 1–2 business days — $15.00
International Shipping We ship to Canada, Australia, Germany, France, Belgium, and the Philippines.
- Standard International: 14–30 business days — $12.99
- International delivery times may vary due to customs processing in your country.
Tracking All orders include a tracking number sent to your email once shipped.
Customs & Duties (International) International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in our shipping rates.
Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at support@graytay.com with your order number and we'll investigate right away.