Refund policy

Return & Refund Policy

Our Guarantee We want you and your pet to be completely happy with every purchase. If you're not satisfied, we're here to help.

Returns We accept returns within 30 days of delivery. Items must be unused and in original packaging. Due to hygiene reasons, the following cannot be returned: opened grooming products, pet food, and used pet bedding.

Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method.

Damaged or Wrong Items If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery with a photo and we'll send a replacement or full refund — no return needed.

International Orders For our international customers, return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.

Contact Us Email us at support@graytay.com with your order number and we'll make it right.